Shipping & Returns

What is your return/refund policy?

WE CURRENTLY ONLY SHIP ORDERS TO THE UNITED STATES.

INO Haircare will NOT replace, refund, or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon, and other internet retailers, and unauthorized brick-and-mortar retail locations.

What mail carrier or shipment method do you use?

All orders and will ship via the US Postal Service (USPS). Sorry- we do not offer an Express or Overnight shipping option.

How can I get free shipping?

Orders over $30 (before tax and shipping charges are added) qualify for free shipping. Please make sure to double-check that you have selected the ‘Free Shipping’ option before checking out.

*We’re sorry, but free shipping is not available for Hawaii or Alaska.

How long will it take for my order to ship?

Please allow up to 7-10 business days for your order to process and ship. You should receive an email when your order ships. If for some reason your order is delayed past the 7-10 day window of time, feel free to email your request to customerservice@earthlybody.com and our Customer Service team will be happy to help.

Do you ship to Canada?

Unfortunately, we do not ship retail orders to Canada at this time.

*If you are interested in purchasing wholesale for a salon or business and if you’d like to become a wholesaler, please fill out our Wholesale Inquiry Form and someone from our team will contact you.

My tracking says my package was delivered, but I did not receive it.

If this is the case for your order please follow the below instructions.

1. Check with your postal carrier

2. If your order is 36 hours past the expected delivery date, then you will want to file a missing package claim with the shipping carrier and contact us

Occasionally, packages are not delivered in the expected timeframe due to severe weather conditions or other unexpected issues.

*If the package is determined as missing, Earthly Body reserves the right to send a replacement. Please note that refunds or returns are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.